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Central Reservations Agent - The Duchess

Central Reservations Agent Bar Restaurant Roomservice Receptie Guest Relations Telefonisten Reserveringen Revenue Management Guest Relations guest relations agent Reservations Reservations agent Netherlands Noord-Holland Job description:


THE DUCHESS brings London Heritage and Viennese Grandeur to Amsterdam
The name THE DUCHESS is based on the traditionally aristocratic or royal presence, known for sophistication, elegance and class. THE DUCHESS, inspired by the splendour and eminence of the era known as the Belle Époque, will grace the city of Amsterdam with her presence as of this summer. THE DUCHESS will introduce Amsterdam to the elegance of traditional London hospitality, balanced with Viennese grandeur and the subtle flavours of Southern France. True to her imperial roots, THE DUCHESS resides in one of Amsterdam's best-kept historic gems; the former KAS Bank and the new W Amsterdam. The magnificence of the original ornaments, the high ceilings and the accents of gold and marble, make THE DUCHESS a luxurious sanctuary in the bustling heart of Amsterdam.
All flavours at THE DUCHESS are carefully prepared in the state of the art, handmade Molteni kitchen. The beautiful, custom-made Molteni is an impressive centrepiece fit for a king and gives the kitchen an extravagant touch. The kitchen is a sight by itself and boasts the highly exclusive chef's table right in the middle of the kitchen: THE DUCHESS Table. THE DUCHESS lunch and dinner menu is inspired by the light and refined flavours from Southern France and Italy, also known as Nouveau-Niçoise Cuisine. Cuisine Niçoise originates from the old town of Nice where French Mediterranean cuisine has blended and evolved with influences of Italy across the border. The use of local produce, notably artichokes, courgette, lemons, olives, tomatoes, peppers, truffle and a variety of seafood, meat and fresh pasta, compose a cuisine that is light and healthy. The extensive menu offers eclectic classics with a fresh twist such as luscious Fruits de Mer platters, Rotisserie and grill specialties as well as home made ice-cream coupes prepared at the table.
The afternoon tea has a prominent role in THE DUCHESS. The extravagant displays in the tea lounge offer a spread of niche pastries and scones served with signature marmalades and conserves. The afternoon tea can be enjoyed with one of the many tea-blends or true to the royal nature of THE DUCHESS, with an extensive list of champagnes in the exquisite tea lounge.
THE DUCHESS beverages
All beverages at THE DUCHESS are seamlessly integrated into the guests dining experience. THE DUCHESS beverage menu is due for world renown as one of the most complete and skillfully presented anywhere in the world; with signature cocktails and punches. Together with a highly skilful team of acclaimed international bartenders, THE DUCHESS is about to redefine the local beverage scene. THE DUCHESS' communal atmosphere of opulence starts with a savvy selection of Punches and some highly creative adaptations of French and Savoy Apéritif. This includes a selection of punch and French Vermouth, and a wide range of traditional-styled beverages using Absinthe and Pastis. The cocktail offer includes a uniquely balanced selection of refined and often-overlooked beverages from the heyday of the last cocktail era. For those who care more for sparkling drinks, THE DUCHESS also offers a royal list of different champagnes. A tailor made wine list, complementing THE DUCHESS cuisine, boasts the most exclusive wines from around the globe. At the bar guests can enjoy both the rich and wide range of beverages as well as THE DUCHESS cuisine.
THE DUCHESS interior
THE DUCHESS is situated in the heart of Amsterdam, just minutes away from the Royal Palace. The building, the former KAS Bank built over 100 years ago, pulses with heritage and history; boasting high ceilings, impressive stained glass windows and many original fixtures. THE DUCHESS found her inspiration in the spirit of ‘Grand Brasseries' and the history of the former Bank, yet infused it with her own eccentric character. As such, the lavish contemporary interior perfectly balances the elegance and sophistication of her distant royal past with the comfort and intrigue of our time. The overwhelming central hall with its ornamented glass ceiling, its black and marble details, a beautiful hand crafted floor tiles and the intricate wooden doorframes, all create an easy-going ambiance.
The property is no longer an exclusive domain but rather a city place which acknowledges the great value of simple things, suggesting the past and present can do more than co-exist; they can enrich one another. The remarkable tea lounge, with an incredible view over the Singel, reminds one of an Alice in Wonderland tea
party with an abundance of teacups, teapots and cake tiers. The inspiring and unique design is done by internationally acclaimed and award-wining architecture firm; BK Architecture.
The Duke
Founder and creator of this prestigious concept is serial-entrepreneur Yossi Eliyahoo. He explains: “The race for quality has no finish line and THE DUCHESS is aiming to raise the bar.”
About Entourage Group
THE DUCHESS is a member of the Entourage Group. The Entourage Group is an unexampled hospitality imperium, creating and building internationally acclaimed concepts such as MOMO, IZAKAYA, The Butcher and SHIRKHAN.

Job Description

Job description:
As a Central Reservations Agent you answer all inquiries via email and by phone, including individual reservations, large party bookings, private dining, exclusive events etc. You are responsible for greeting guests on the phone in a professional courteous manner; restaurant bookings are taken, recorded and followed up. You are well versed in all information about the venue and are the main point of contact for guests and Head Hostesses/GM of the restaurant. You are capable of upselling and cross-selling the different THE ENTOURAGE GROUP restaurants.

Job Requirements

Personal profile: 
We are looking for an enthusiastic and friendly colleague who is driven to exceed guest expectations! You should be detail-oriented, have excellent organization & time-management skills. You are actively engaged in your own personal development to benefit the business and improve your personal skills.
Job requirements:

  • English & Dutch spoken fluently
  • A team player with a strong customer service focus
  • 1 year minimum experience working in Hospitality
  • Experience with Open Table & MS Outlook is an asset
  • Preferably have studied Hospitality Management or background

We offer ongoing training programs to our staff and excellent opportunities to grow within our group.
The Duchess is a member of the Entourage Group. The Entourage Group is a unexampled hospitality imperium, creating and building internationally acclaimed concepts such as MOMO, IZAKAYA, The Butcher and SHIRKHAN.
If you are interested, please send us your motivation and CV to

Central Reservations Agent - The Duchess

1012 VT Amsterdam
Full-time, Freelance
geen werkervaring vereist
Uren (per week): 

Published on 11/27/2019