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Collections specialist

Collections specialist needs Sales or Customer Service experience 

Collections specialist requires:

  • Committed, Smart and Problem Solver
    • Intellectually curious about our business, our clients and focused on finding the best solutions.
    • Exceptional communication skills: Verbal and Written.
    • Excellent negotiation skills - Sales or Customer Service experience preferred
    • Function well independently and in a team orientated environment.
    • Comfortable forming strong and lasting relationships with clients over the phone.
    • Professional and Energetic when dealing with clients; leaving them with a positive experience/impression
    • Prioritize work and quickly evaluate a situation to find the best solution for client
  • Ability to take constructive critique and implement training concepts into your own voice.

Collections specialist duties:

  •  Performs day-to-day activities that ensure effective account management of collection accounts.
    • Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments.
    • Performs reconciliations for accounts to maintain accuracy.
    • Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues.
    • Establishes strong working relationships with field team to support collections efforts.
    • Works with customers in a proactive manner to resolve discrepancies.
    • Reconciles account status using current and historical invoicing and payment activity analysis.
    • Liaison with cash operations regarding cash application specialist to research and reconciles misapplied or payment issues.
    • Resolves all overdue account balances, unassigned cash and payment discrepancies through research, communication and follow up with clients or field operations.
    • Monitors changes in customer financial status and payment patterns.
    • Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information.

Collections specialist

Jacksonville, FL
0-uren contract, Tijdelijk, Freelance
1 - 2 jaar werkervaring
Loon: $38,000.00 - $39,000.00
Uren (per week): 
18 - 19

Published on 10/17/2020