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Customer Advisor

Bedrijfsomschrijving

high-tech monitoring equipment for industrial applications

Functieomschrijving

Are you fascinated by precision equipment and do you get your energy from a customer service environment? 

Then this might be your next job! This could be your role::

  • You are the first point of contact for our clients: surveyors, dealers, construction companies, engineering companies, etc. Questions may concern delivery time, maintenance, technical problems, etc.
  • You handle the questions by telephone, face-to-face and by e-mail
  • In case of maintenance or repair issues, you check with our technicians team and carefully plan the necessary interventions
  • You receive and send deliveries and manage stock where necessary
  • You handle all issues from A to Z and confirm the solution to the client
  • You support our sales department with order entries and sales reporting
  • You use our SAP system to collect and enter all necessary information and to plan the interventions

Functie-eisen

Are you the person we are looking for to complete the customer care team?

  • You have a graduate degree or equal by experience
  • You have true ownership for questions and problems of our clients
  • You go for 100% customer satisfaction by delivering impeccable service
  • You like being in contact with a variety of people: clients, technicians, sales engineers, finance and your customer care colleagues
  • You have experience in a (preferably complex and technical) client service environment, with logistic processes or with planning of technical interventions
  • You have a good knowledge of Dutch, French and a fair knowledge of English
  • You have experience with Office 365. Experience with SAP systems is a big plus
  • You are dynamic, focused, precise
  • You have a good sense of priority management and you are stress-resistant
  • You have a genuine interest in precision equipment

Arbeidsvoorwaarden

  • A temp to perm contract in an international expert company, market leader in its sector
  • Attractive salary
  • A warm team of 4 customer care collegues
  • Office hours are from 8h30 to 17h

Customer Advisor

Viavera - Zaventem
Diegem, 1831 Machelen
Full-time
Uren (per week): 
40

Published on 08/11/2019