We are looking for a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
•Maintaining a positive, empathetic and professional attitude toward customers at all times.
•Responding promptly to customer inquiries.
Communicating with customers through various channels.
•Processing orders, forms, applications, and requests.
•Keeping records of customer interactions, transactions, comments and complaints.
•Providing feedback on the efficiency of the customer service process.
•Managing a team of junior customer service representatives.
•Ensure customer satisfaction and provide professional customer support.
•Ability to stay calm when customers are stressed or upset.
•Comfortable using computers.
•Experience working with customer support.