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Desktop Support Engineer

Smartedge’s client is looking for Desktop Support Engineer for Contract  in Reigate, UK.

Candidate should be Experienced in manage the migration of ~ 70 remote homeworker desktop PCs from Window 7 – 10 to include imaging, testing, liaising with affected end users and delivery logistics.

 Job Descriptions:

  • Solely manage the migration of ~ 70 remote homeworker desktop PCs from Window 7 – 10 to include imaging, testing, liaising with affected end users and delivery logistics.
    Other responsibilities:
  • Diagnose and resolve a wide range of technical issues, focusing on end-user technologies and supporting platforms.
  • Provide excellent customer service and be a first point of call for IT support queries from internal staff. This could be via the service desk platform, phone, email, Skype, or face-to-face.
  • Administer the service desk and act upon requests for change and system access.
  • Work on allocated project work with IT and Business colleagues, ensuring the company’s platforms are fit for purpose.
  • Proactively monitor systems and take preventative measures to reduce system downtime along with providing possible trends from re-occurring incidents to senior team members.
  • Update the internal knowledgebase with both technical guides for colleagues, and system usage procedures to aid customers.
  • Work collaboratively with third party support services on diagnosing and troubleshooting issues.

General Responsibilities:

  • Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies.
  • Understand the requirements of the business and suggest appropriate technologies to help deliver business goals.
  • Perform as a member of the IT Infrastructure Team, working closely with other senior team members, and colleagues across the IT department in order to support all systems and technical processes.

Essential skills:

  • Strong 1st line technical help desk experience with proven track record of support.
  • Basic 2nd line technical support experience.
  • Excellent experience with Microsoft platforms with a focus on end-user technologies and client workstation support:
  • Windows 7 to 10 migration experience in a business environment.
  • Active Directory and Group Policy administration.
  • Administration of Windows shared folders, roaming, and redirected user profiles.
  • Knowledge of managing Apple iOS mobile devices in a business environment, using an MDM platform.
  • Knowledge of procedural best practice in a help desk environment.
  • Strong knowledge of Dell end-user business hardware.

Desirable knowledge, or willingness to learn:

  • Application deployment using SCCM or similar technologies.
  • Exposure to virtualised system management e.g. VMware, Hyper-V etc.
  • An understanding of networking and technologies, such as VPNs.
  • Working within a change control environment and/or financial institution.

Start Date: ASAP (notice period accepted for right candidate)

 We have been asked to schedule the discussions this week, please share your updated CV and call for confidential chat.

Desktop Support Engineer

smartedgesolutions
Reigate, UK
Freelance
High school

Published on 03/12/2019