We’re not like a bank. We’re not like other financial services companies. We’re not really even like other call centre environments either. We’re a building society. So we’re building our ‘society’ with a sense of community and with a collective belief in the idea that we’re all here to help each other. That’s what we’re all about and that’s what makes us different. A starting salary for this role is £16,926 and you'll enjoy a 35 hour contract, with flexible shift patterns between 6am and 10pm, and working one day every weekend, 24 days holiday with the option to buy more, flexible benefits, life assurance, and a generous pension scheme.
Who we're looking for
If you’ve got a customer service background in retail, hospitality or a contact centre, if you’re a confident communicator and looking to take on a new challenge in an established business, there’s really no better place for you. As a Customer Service Advisor at Nationwide, you’ll be making their members’ lives easier and helping them to make the big decisions for their future.
What you'll be doing
As a Digital Customer Service Advisor you’ll respond to enquiries online and live webchat within our friendly banking team. This team receives inquiries for lots of different reasons. Customers may want to discuss their financial options, discuss bereavement cases, or enquire about internet banking. As the first point of contact for our customers, you will adapt your communication style as necessary, while exceeding customer expectations and delivering a personable and knowledgeable service.
The extras you'll get
Here, you’ll be valued, recognised and rewarded. We aim to give all our people a good work-life balance, so you’ll have access to your working schedule in advance. We also offer life insurance, a company-contributing pension and an excellent recognition and rewards scheme. We’d love you to join our society. Click apply today and send us your CV to take the first step to building society, nationwide.