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Home Solutions Advisor

Regular

Offers customers the complete solution to all their technology needs through understanding individual customer requirements & providing expert product knowledge on the latest technology. Specialists will strive to exceed sales and customer retention goals through the use of high-end sales techniques incorporating the Best Buy CARE Plus process.

Customer Experience & Relationships

Responds to customer concerns, support, and assists in achievement of store customer care and sales goals and objectives

Applies product knowledge and CARE PLUS process skills to sell PSP, PRP, accessories, and the complete solution

Follows company standards in resolving customer concerns & escalate to manager where required to ensure timely resolution

Maintenance and Tasking

Sets up and maintains product demos

Completes timely and appropriate down-stocking of product

Ensures store is clean and bright and all products have appropriate security/price tags

Product Knowledge, Programs & Services

Maintains current knowledge of the latest technology products & industry trends

Participates in company training programs to enhance product knowledge

Contributes & share knowledge & expertise within store sales team wherever required

Stays updated on & communicates company programs & services ( ie PSP, BBY Card, Geek Squad etc)

Performance Targets

Meet/exceed company sales targets & standards on all key result areas on Performance.

Home Solutions Advisor

Best Buy Canada
Ottawa, ON
Full-time

Published on 26/11/2019