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Trainer Customer Service




Organisation

Takeaway in Twente is looking for a Trainer Costumer Service, are you the one they are looking for?

Takeaway.com wants to make lives easier by providing the best food-ordering platform for all delivery needs – whether you are at home and craving your favorite pizza from an Italian restaurant or at work without the time to go out and grab a bite to eat. Online food ordering is a fast-paced and highly competitive environment, and our current success is proof that we have made the right decisions in the past – and, most importantly, that we bring the right people on board!

Under Takeaway.com's orange roof, we mix together 11 food-ordering websites, 6 offices and with 25 different nationalities facing common challenges and working towards common goals. Nonetheless, having our Takeaway.com house in order is not enough: we want to keep building to make it bigger, better, stronger and more beautiful! And this is where you come in: that extra ingredient that makes our multicultural meal the talk of taste buds around town. Are you ambitious, hands-on, team-oriented, and a lover of food and fun? Then our front door is wide open to welcome you. And we promise you this: you will not only help others enjoy food at home, you yourself will feel at home! If you are ready to join us under our Takeaway.com roof, please have a look at our current vacancies below to find the tastiest position for you!




Job Description

Together with our Quality Specialist and the Customer Service Supervisors, you identify the possible areas of improvement and set up as well as execute respective trainings. With your input, knowledge gaps within the call center will be closed and service levels can be improved.

  • Responsible for implementation of trainings in the local office
  • Create , update and deliver hard skills training
  • Develop and deliver soft skills trainings in collaboration with the Quality team
  • Responsible for the training material
  • Co- Responsible for the Help page in our Knowledge Management Tool
  • Generate Monthly Report to manager and other stakeholders regarding the training activities
  • Assist in conducting monitoring and coaching activities in collaboration with the Quality team
  • Other related responsibilities, to be assigned by Management if necessary







Job Requirements

  • High Education, preferably in Education, Coaching, Training, People management, and/or Communication studies
  • Excellent communication and presentation skills
  • Excellent language skills in local language and fluent in English Flexible and reliable
  • Experience with contact center operations and functions across multiple departments
  • Organization and time management skills
  • Ability to work and negotiate in a team environment
  • Ability to work independent of supervision
  • Positive attitude, good judgement, and strong work ethic
  • Exceptional training (adult learning) skills and interpersonal communication skills
  • Organization and time management skills
  • Ability to work and negotiate in a team environment
  • Ability to work independent of supervision
  • Positive attitude, good judgement, and strong work ethic
  • Flexible, team builder & people person







Salary and Benefits

  • Work in a young, dynamic and international eCommerce company with flat hierarchies
  • Short decision-making processes and room for initiative
  • Company contribution toward your pension saving
  • Awesome (global) team events like the summer party, skiing trip and more!
  • A challenging environment that will stimulate you to grow as a professional



Trainer Customer Service

Twente.com/vacatures
7523 XD Enschede
Full-time, Tijdelijk
1 - 2 jaar werkervaring
HBO
Salaris vanaf: 
$0.00
Salaris tot: 
$0.00
Uren (per week): 
36

Published on 09/10/2019